Security

Last Updated: December 2024

1. Our Security Commitment

ContactPull Technologies Inc. (Business Number: 604344909) is committed to protecting your data and maintaining the highest security standards. We implement comprehensive security measures to safeguard your information and our platform.

2. Security Certifications

3. Technical Security Measures

3.1 Data Encryption

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• End-to-end encryption for sensitive communications

3.2 Infrastructure Security

• Multi-factor authentication (MFA) required
• Regular security audits and penetration testing
• 24/7 monitoring and threat detection
• Secure cloud infrastructure with major providers

3.3 Access Controls

• Role-based access control (RBAC)
• Principle of least privilege
• Regular access reviews and deprovisioning
• API rate limiting and authentication

4. Operational Security

4.1 Data Handling

• Data minimization principles
• Secure data deletion and retention policies
• Regular backups with encryption
• Incident response and breach notification procedures

4.2 Employee Security

• Background checks for all employees
• Regular security training and awareness programs
• Confidentiality agreements and security policies
• Secure development lifecycle practices

5. Compliance & Privacy

Our security program ensures compliance with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• British Columbia Personal Information Protection Act (PIPA)
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Industry-specific regulations and standards

6. Incident Response

In the unlikely event of a security incident, we have established procedures to:

• Immediately contain and assess the incident
• Notify affected parties within required timeframes
• Coordinate with law enforcement and regulators as needed
• Implement corrective measures and lessons learned

7. Report Security Issues

If you discover a security vulnerability, please report it responsibly to security@contactpull.com. We appreciate your help in keeping our platform secure.